Shipping policy
📂 This is a digital product available for instant download.
💳 Once your payment is successfully processed, the download link will be available immediately. No physical item will be shipped. The delivery is complete when you download the file from the provided link.
❗ Please note:
- We do not accept returns, exchanges, or cancellations on digital files.
- If you encounter any issues with your order, feel free to contact us.
✂️ Important Information:
- These are digital embroidery designs, and you must have an embroidery machine capable of using these files.
- These are not physical patches.
- We recommend test stitching the design before applying it to your final product to ensure compatibility with your fabric and stabilizer combination.
📥 File Access: After payment, you will receive an email with a link to download your file. You can also access your purchases by going to My Account > Purchases and clicking the download button next to the purchased item.
📁 File Format: The design is provided in a ZIP format. Please unzip the folder and extract the files before using them. If you encounter any issues with downloading, contact us, and we will assist you by sending the files directly to your email.
🔒 Please note: We do not offer refunds or cancellations for digital designs. For more details, please review our Privacy Policy.