Contact
📞 Contact Digitizingembroidery.shop
If you wish to get in touch with Digitizingembroidery, please use the contact form below. 📧 Allow us up to 48 hours to respond to your inquiry.
❗ Note: You may find the answer to your question in our FAQ or Terms and Conditions.
⏰ Customer Service Hours via Email:
Monday - Friday: 9:00 a.m. - 6:00 p.m. EST
We respond to support emails during the hours mentioned above.
🔴 Closed on weekends and holidays:
Our customer service department is CLOSED on weekends. We will respond to your email as soon as possible on the next business day.
📌 Important Notice:
If you do not receive a response within 48 hours, please check your spam/junk folder. If you still don’t see our response, kindly resend your email. We reply to all emails promptly. Please note that we are closed on weekends and all major holidays.
🤝 Our Commitment to You
It is our sincere desire to support you as efficiently and effectively as possible. Please help us help you by providing as many details as possible when submitting your ticket.
📝 To assist you quickly, please provide the following information:
- Details about the files – Specify exactly which files you're having issues with (e.g., SKU, size, embroidery format).
- Describe the problem – What exactly happened? Did you receive an error message?
- Your operating system – e.g., Windows 10, macOS, etc.
- Your web browser – e.g., Chrome, Safari, Internet Explorer (version), etc.
- Your embroidery machine and software – Which embroidery machine and software (including version) do you use? These two details are very important for us to provide you with the best possible support.
We look forward to assisting you in the best possible way! 😊