📧 Contact

If you have any inquiries or need assistance, please use the contact form below. We strive to respond within 24 hours. For quick solutions, check our FAQ or Terms of Use.

🕒 Customer Service Hours via Email
Monday-Friday: 9am-6pm EST

📅 Closed Weekends and Major Holidays
Our customer support is closed on weekends and holidays. Emails will be addressed promptly on the next business day.

📩 Email Response Time
If you don't receive a reply within 24 hours, check your spam/junk folder. If not found, please resend your email. We respond promptly to all emails. Note: We are closed on weekends and major holidays.

🤔 FAQ and Terms of Use
For quick answers, refer to our FAQ or Terms of Use.

🚀 Efficient Assistance
To assist you efficiently, please provide detailed information when submitting your ticket:

Specify files causing difficulty (SKU, size, embroidery format).
Describe the issue and steps taken. Include any error messages.
Mention your operating system (e.g., Windows 10, macOS).
Specify your web browser (e.g., Chrome, Safari, Internet Explorer).
Indicate your embroidery machine and software (including version).
It's our sincere desire to assist you effectively. Help us help you by providing as much detail as possible. Thank you! 🌟🧵